This study seeks to examine the effect of work overload and family conflicts on the work-life
balance of female employees in the hotel industry. The study examined the relationships mentioned above
through multiple regression analysis based on the data collected from 412 full-time frontline female hotel
employees in India. The results of the multiple regression analysis suggest that work overload and family
conflict significantly influenced work-life balance. Specifically, female hotel employees who are overloaded
with work and suffer from family conflicts were found to have low work-life balance. Based on the analysis,
there was a significant positive relationship between work-overload and work-life conflicts. Similarly, family
conflict was also found to have a significant positive effect on work-life conflicts. Work-conflict had a significant negative effect on the work-life balance. An increase in work-life conflicts was found to decrease
the work-life balance. Work overload and family conflicts were found to affect the work-life balance
negatively. However, work-life conflicts were found to have no indirect or mediating effect on the relationship between work overload, family conflict, and work-life balance. As the geological boundaries of the
workforce are incredibly narrow or nil, a cross-cultural study across the same or different hotel chain would
help understand the cultural implications on the impact of work overload and family conflicts as a predictor
of work-life balance. In addition, With the absence of a balanced work and life, it would be challenging
to hire and retain high performing female employees and support them to achieve greater heights in the
career. This study contributes to the existing work-life balance studies in the hotel industry by adding a
feministic perspective and testing the correlation between work-life balance, family conflicts, and work-overload through data collected from female frontline hospitality employees in India.
Keywords: Work overload, family conflicts, work-life balance, hotel employees, feministic approach,
hospitality industry, female employees
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